Worldwide Express

Frequently Asked Questions

What Can TriumphPay do for Carriers?

We’re here to improve your payment experience with your broker.

  • Real-time payment status updates
  • Control how you get paid with the TriumphPay wallet (remittance or bank account?) information to control how you get paid with the with TriumphPay wallet
  • Manage payment preferences by broker and get paid quicker with QuickPay
  • Upload documents and send to your broker
  • Join TriumphPay Select Carrier to get paid faster on a broker-by-broker basis

Frequently Asked Questions

    1. Access TriumphPay website and select Create an Account.
    2. Enter your email address, and click Send code.
    3. Check your email box for an automated system email with the verification code. If you do not see the email with your verification code, check your Spam/Junk folder.
    4. Enter the provided verification code and click Verify.
    5. Fill in your information on the Create an Account Form and click Create Account. After your account is created, you will want to connect with your partnered brokers on TriumphPay to ensure you can control your payment method and terms. For additional assistance, please contact us at TriumphPay Support.
  • The broker must be connected on TriumphPay for you to connect.

    1. Login to your TriumphPay Carrier Profile with your username and password. Connecting to your broker allows you to view payments and see approved invoices. You will also be able to update your payment method and terms (when applicable) to apply to the broker you are connected with.
    2. If there are brokers that want to connect, there will be a blue banner with the message: “You have # new brokers that want to connect with you”.
    3. Select the arrow next to the message: “You have # new brokers that want to connect with you”.
    4. Select if you want to connect By contact info or By broker.

    To connect by contact info
    a. By connecting with your contact information, you can connect with all brokers under your phone number or email all at once, when you complete all the verification steps. Your contact information will be verified for 30 days.
    b.  If you recognized the phone number and have access, you will be able to connect to all brokers listed below. To see a complete list, click See All. Then, click Verify. This will bring up a pop-up window to select which mode you want to receive the verification code sent: Text me or Call me.
    c.  Click on Send code.If you recognized the email address as well, and you have access, click Verify. This will bring up a pop-up window.

    To connect by Broker
    a.  Select Broker tab.
    b.  Click See all to see the complete list of Broker. Select the broker and click on Verify.
    c.  Select which mode you want to receive the verification code sent: Text meCall me, or Email me. Click on Send code.
    d.  Enter the verification code received by the option you selected, and agree to the terms of service. Click Verify.

    Once this step is completed, all associate brokers will have been successfully connected.
    e.  If the information listed is incorrect, or you do not have access to the phone or email listed to verify, please select the “I can’t verify the information” link. This will bring up a form to fill out to request assistance from a TriumphPay team member to override the code verification process.

    A team member will be in contact with you within 24-48 hours using the phone number associated with your MC# or DOT# registered with FMCSA. If FMCSA needs to be updated, you will want to contact FMCSA directly at: (800)832-5660. It can take FMCSA up to 24 hours to update their information.

  • This process is to establish direct deposit or update payment preferences. You must have an Admin or Billing role to make changes to the account.

    1. Log in to your TriumphPay account with your username and password.
    2. Click on My Profile, located under the top right user icon.
    3. Select the Wallet tab.
    4. Click Update/Change Account.
    5. Select an option for the payment method.
      Wire payments have a $18 fee for each transaction and does not include fees which may be deducted by your financial institution.
    6. Follow all prompts that appear on the screen and click Save. A TriumphPay agent will contact you for verification within 7 business days of making your wallet update. We will use the phone number for your business listed in the Federal Motor Carrier Safety Administration (FMCSA).
      For additional assistance, please contact us at TriumphPay Support.
  • This option is only accessible for users with administrative privileges. If you need your account privileges adjusted, please contact your account administrator or TriumphPay Support. As an Admin to an account, you will have access to create new users and select their roles.

    1. Log into your TriumphPay Carrier Portal.
    2. Go to My Profile, located under the top right user icon.
    3. Select My users tab, on the top of the page.
    4. Click on the icon, located in the top right corner of the page and complete all the required information.
  • The user roles are Admin, Billing, and Driver. Users can have multiple roles.

    Administrator
    Can make modifications to the account, and has billing and driver privileges.

    Billing
    Allows the user to upload paperwork and see the status of a payment. This role has the same access as the driver, but is unable to make changes to the account.

    Driver
    Can upload paperwork and see the status of payment.For additional assistance, you can submit a ticket to TriumphPay Support.

  • TriumphPay offers carriers two ways to upload their paperwork to their Broker: by uploading directly within your Carrier Portal, or by sending the paperwork by email using the provided accounts payable address. Some Brokers do not accept paperwork through our TriumphPay system. You must make sure you are following the instruction provided on your Rate Confirmation sheet to send your paperwork directly to the broker in this instance.

    Submitting paperwork in the Carrier Portal

      1. Log in to your TriumphPay Carrier Portal with your username and password.
      2. Click on Paperwork, located on the left side.
      3. Click Add Paperwork.

     

    1. Enter the information about your broker and load.

    2. Upload the required documents. The Rate Confirmations must be labeled; if not, it will be listed as Incomplete.
    3. Click Submit. The paperwork will be processed within 24 to 48 business hours. For additional assistance, please submit a ticket to TriumphPay Support.