At a Glance
Company Name:
Integrity Express Logistics
Location:
Cincinnati, OH
Website:
ielfreight.com
About:
With over 30 years of logistics experience, IEL’s overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven, and highly motivated employees. Together this formula has carried IEL to where we are today.
The Challenge:
As a top 20 broker, Integrity Express Logistics (IEL) is hyper-focused on their customer’s needs. IEL has experienced significant growth, doubling their volume over the last two years. When freight brokers achieve over $1B in revenue like IEL has, scalability becomes a priority. IEL knew they were inefficient before TriumphPay. They were still cutting paper checks and fielding numerous questions from carriers. They knew there was a better way. With efficiency and capacity as a primary targets, IEL was looking for a technology that would attract new capacity and keep their employees concentrated on customer relationships and booking freight.
ERIC ARLING,
For us to meet our company goals to be a top-10 broker, we needed to scale the way we paid carriers because there is a one-to-one correlation between our growth and an efficient payments process. With the best method for paying carriers on the market at our disposal, we were able to attract more carriers, and focus our employees on what matters most – earning more business. After TriumphPay, we experienced increased capacity and doubled our volume.
—
CTO/COO, INTEGRITY EXPRESS LOGISITICS
The Action:
IEL’s needs were specific and their organization was focused on finding technology that made an immediate impact on their ability to best complete freight service transactions. TriumphPay did just that. Without changing the way IEL did business, TriumphPay’s technology provided modern payment processes that their carriers preferred, eliminated time-consuming paperwork for their employees, and helped reduce payment-related call volume from carriers using online payment tracking.
The Results:
TriumphPay provided IEL with the tools they needed to scale their business. Eric Arling, CTO & COO of IEL said, “Without the efficiencies provided by TriumphPay’s Payments Network, we knew we weren’t going to pay carriers fast enough. We needed a payments process that would scale with the business and help us grow. They provided that to us and more.”
